Frequently Asked Questions
What is the shipping cost?
The shipping cost (worldwide) is $30.00 per order. We are using the Registered Air mail to ship the packages.
How long will it take for my cigars to arrive?
We ask for 30 days for delivery from the time of payment acceptance. We usually ship your cigars in the period of 10 days after order acceptance. If there is going to be a delay in shipping because we are out of stock we will contact you and give you the option to either change your order for another product or cancel your order and receive a refund.
Where do you ship?
We ship worldwide with guaranteed delivery. Before placing an order please note that tobacco laws are completely different in each country. Make sure you know the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad.
We do not assume any responsibility for any taxes, delayed shipments or any further inconveniences caused by domestic customs offices. Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices all over the world. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system.
How do you ship?
We ship via Registered Air Mail with tracking number. Cigar boxes are securely packages with bubble wrap and carton boxes to avoid damages during shipment.
What happens if my cigars do not arrive?
If a shipment does not arrive within 45 days after shipment confirmation, we will give you the option to either request a refund or reshipment. If you choose to have the package reshipped, you will be waiving your right to a refund in the event that any of the packages do not show up at all. If both orders arrive at their destination, we will charge you for the reshipment as well as the original order. We do not reimburse orders declined by customers that don’t want to pay taxes to local customs offices. We can´t be fully aware of each domestic customs office around the world. If the package is returned to our warehouse, the re-shipment fee is 30 USD per cigar box ordered and must be paid in advance of reshipment.
Do your cigars come in the original packaging when shipped?
Yes. We ship in original boxes to all countries. Cigar boxes are factory sealed and unopened.
What form of payments do you accept?
We accept Visa, MasterCard, AmEx, and China UnionPay cards. Also you can pay using Bank Transfer (Wire Transfer). You can place your order online and chose one of those methods or contact our customer service team that will provide you with the payment instructions.
Do I need to have any certificate to import cigars?
No you don't, if the customs opens the package they will just inform you about the import fees that you will need to pay.
What happens if I am not satisfied with the cigars you sent me?
If you are not completely satisfied with our products, you may return your purchase within 7 days of receipt in its original packaging for a refund or exchange. You must return at least 95% cigars you have ordered. We will complete the refund once we confirm the receipt of the product in our warehouse. Contact our customer service team via email or phone and they will provide you instructions to return the cigars.
Which is the level of confidentiality?
We will not sell, rent, trade, or otherwise disclose to any third party information that you provide to us. We guarantees the privacy of your data in any of the transactions made on our web site and by phone. Our web site currently possesses a SSL (TLS 1.2) encryption certificate and is scanned daily by the company HackerSafe to assure complete security of your personnel information.
When will I know my order has been shipped?
Once the order and payment is accepted, you will receive an email confirmation. The order is shipped 10 days after order full acceptance confirmation. We provide a valid tracking number with each shipment once order is dispatched.
Do you have a wholesale price?
Yes, we have a wholesale program for large purchases. Special terms apply to wholesale orders, please contact us for more details.
Does the color wrapper affect the taste of the cigars?
There is up to 70 different colors of the cigars. Cuban cigars have numerous wrapper colors. For example, the Montecristo No. 4 is manufactured with dozens of wrapper color variations, from green, to claro, to brown, to brown turning dark or brown turning reddish to maduro and rarely oscuro (dark).
The tobacco blend of the Cuban cigar is the same regardless of the wrapper coloration. Wrapper coloration does not affect the power, the strength or the taste of any Habanos (wrapper leaf accounts for less than 3% of the overall taste of your cigar). Remember the age of a cigar will have far more influence on the flavors and power of your cigar. A young Montecristo No.4 (0-6 months) does not taste, burn or have the same power as a Montecristo No.4 with 3 years of age just as it will not taste, burn or have the same power as a Montecristo No.4 with 5 years of age.
Are the cigars ready to be smoked when the cigars arrive?
For an ideal smoke, we do recommend that you allow your cigars to rest in your humidor for up to a week, in order to recover from the stress of shipping. Remember cigars are living matter. The fermentation process continues and your cigar continuously evolves. Give them time and they will come round. An appropriate humidor is essential in order to properly store and age any cigar. Maintain humidor temperature at 70°F (21°C) and 70% humidity. It is preferable to have digital thermometer to maintain the temperature and humidity stable.